oq999 Privacy Policy

oq999 places the highest priority on the privacy and protection of personal information of users in Bangladesh. This privacy policy explains what information we collect when you use the oq999 website, mobile platform, or any of our services, how that information is used, with whom it may be shared, and what measures we take to protect your information.

By continuing to use our services after reading this privacy policy, it will be considered that you have agreed to the terms of this policy. If you have any questions, please contact our support team.

oq999 collects various types of information for the purpose of providing and improving its services. A detailed description by category is given below.

1.1 Registration and account information

When you create an account on oq999, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Preferred payment method and related details

1.2 Transaction and financial information

We keep records of your deposits, withdrawals, and betting activity. This information is used for financial auditing, fraud prevention, and meeting legal obligations.

1.3 Technical and usage information

The following information about your device and browsing behaviour is collected automatically:

• IP address and geographic location
• Browser type, operating system, and device information
• Date, time, and session duration of site visits
• Information obtained from cookies and similar tracking technologies
• Page views, click patterns, and navigation history

1.4 Communication information

When you contact our support team via live chat or email, a record of that conversation is retained. This helps improve service quality and assists in resolving disputes.

oq999 uses collected information only for specific and legitimate purposes. Your personal information is never used for unauthorised purposes under any circumstances.

We use your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing all financial transactions including deposits and withdrawals
• Confirming your identity and verifying age (to confirm 21+)
• Preventing fraud, money laundering, and illegal activity
• Providing customer service and technical support
• Sending bonuses, promotions, and personalised offers (only with your consent)
• Improving platform performance and user experience
• Meeting applicable legal and regulatory obligations
• Implementing responsible gaming policies

We never sell or share your information with third-party advertisers. Your personal information is a valuable asset — we are committed to protecting it properly.

oq999 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

3.1 Essential cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, ensure security, and protect financial transactions. Disabling these cookies will prevent the site from working properly.

3.2 Functionality cookies

These cookies are used to remember your preferences and settings, such as language selection and interface customisation.

3.3 Analytics cookies

These cookies are used to analyse site traffic and understand user behaviour, which helps us improve our services. This information is analysed in aggregate and is not personally identifiable.

Cookies can be controlled by changing your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

oq999 does not sell your personal information to any third party. However, we may share your information in the following limited circumstances:

4.1 Service provider partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and technical support. These partners are bound by strict confidentiality agreements and may only use the information for the purpose of providing the specified services.

4.2 Legal obligations

We may be required to disclose information in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases we provide only the minimum information necessary to meet the legal obligation.

4.3 Security and fraud prevention

Limited information may be shared with security specialists and investigative agencies to detect and prevent cybercrime, money laundering, or fraudulent activity.

Your information is not shared with third parties in any circumstances beyond those mentioned above.

oq999 uses industry-standard security measures to protect your personal information. Our security framework includes:

• SSL encryption: All data transfers between your browser and our servers are protected by SSL/TLS encryption, making it impossible to intercept or alter information.
• Data encryption: Stored sensitive information, particularly passwords and financial data, is stored using strong encryption algorithms.
• Access controls: Only authorised staff may access your information for specific service-related purposes. All access is logged and monitored.
• Firewalls and intrusion detection: Our systems are protected by advanced firewalls and real-time intrusion detection systems to guard against cyberattacks.
• Regular security audits: Third-party security specialists regularly test our systems for vulnerabilities.
• Two-step verification: Two-step verification is available for additional security when accessing your account and for important transactions.

While we are committed to ensuring the highest level of security, no digital system is completely free of risk. In the event of a security breach, we will notify affected users without delay.

oq999 retains your information only for as long as it is necessary or legally required.

• Active account information: All account information is retained for as long as your account remains active.
• Financial transaction records: Due to legal and regulatory obligations, financial transaction records are retained for a specified period even after an account is closed.
• Communication and support logs: Communication logs are retained for a limited period to ensure customer service quality and for dispute resolution.
• After account deletion: When your account is closed, information that does not need to be retained beyond legal obligations is securely deleted.

oq999 respects your rights regarding your information. You have the following rights:

7.1 Right to access information

You may request a copy of your personal information held by us at any time. We will respond to this request within a reasonable time.

7.2 Right to correct information

If there is any error in your information, you may request a correction. Many details can be updated directly from account settings.

7.3 Right to delete information

In certain circumstances you may request the deletion of your personal information. However, information required to meet legal obligations will not fall within the scope of this right.

7.4 Right to opt out of marketing communications

You may unsubscribe from promotional emails and notifications at any time. However, important notifications related to transactions and your account will continue to be sent.

To exercise any of the rights above, please contact our support team via live chat or email.

oq999 strictly follows a 21+ age policy. Only individuals aged 21 or above may register on oq999 and use its services.

We do not knowingly collect information from minors. Age verification is a mandatory step in the registration process. If we discover that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is accessing your account or operating an account on oq999, please notify our support team immediately.

oq999 may update this privacy policy from time to time. Changes may be made due to service changes, new legal obligations, or security improvements.

For significant changes, we will notify you by email or via a site notification. Continuing to use the service after a change has been made will be considered as your agreement to the updated policy.

The latest version of the policy will always be available on this page. You can check the "Last updated" date to find out whether the policy has been recently changed.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available in Bengali 24/7.

We generally respond to all email requests within 24 hours. For urgent matters, please use live chat.